Hydrocraft

Challenge

Our client was facing significant difficulties in effectively troubleshooting hydrophore systems for their clients, who are dispersed across various locations around the country, often hundreds of miles away. The geographic dispersion of these clients poses a logistical challenge, making it hard to quickly address system malfunctions and ensure timely maintenance. This results in increased downtime and higher operational costs, as well as potential dissatisfaction among their own clients due to delays in service. The primary goal is to enhance the efficiency and responsiveness of their troubleshooting processes to maintain high service standards and client satisfaction.

Our Process

Analysis and Specification

We start by analyzing the current systems and requirements through stakeholder interviews and assessments. This helps us create a detailed specification document outlining project scope, requirements, and success criteria.

Setting Up Cloud-Native SaaS Solution

Next, we design and set up a tailored cloud-native SaaS solution, ensuring scalability, security, and high availability. Our team configures the cloud environment and integrates essential services for a resilient infrastructure.

Agile Project Management

Using Agile methodology, we break the project into sprints, delivering incremental updates and improvements. Regular planning, stand-ups, and reviews ensure flexibility and alignment with your expectations.

Continuous Improvement Based on User Feedback

In the support phase, we prioritize continuous improvement by collecting user feedback. Regular updates and proactive monitoring ensure the system remains reliable and efficient, adapting to evolving business needs.

Project Info

Custom software

Client

Industry

Water supply and plumbing industry

Stack

React, .NET Core, PostgeSQL, Cloud

Conclusion

The Solution

The project aimed to enhance operational efficiency, reduce downtime, and streamline maintenance processes through real-time data collection, analysis, and control. To achieve this, we designed and implemented an Industrial IoT Monitoring and Control System utilizing hardware modules, ModBus protocol communication, and comprehensive client and administration panels. This robust and scalable solution enabled remote monitoring and control of a diverse range of machinery and equipment, resulting in a 64% reduction in resolution time and a 33% increase in the total number of customers served. These improvements not only significantly boosted customer satisfaction but also led to substantial cost savings for the company by minimizing downtime and optimizing maintenance efforts.